{"id":3051,"date":"2023-07-18T14:10:16","date_gmt":"2023-07-18T14:10:16","guid":{"rendered":"https:\/\/xil.coder1.dk\/?page_id=3051"},"modified":"2023-08-11T11:15:44","modified_gmt":"2023-08-11T11:15:44","slug":"support","status":"publish","type":"page","link":"https:\/\/xilo.dk\/en\/support\/","title":{"rendered":"Help &amp; Support"},"content":{"rendered":"<div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-bottom:35px;--awb-padding-top-small:35px;--awb-padding-right-small:20px;--awb-padding-bottom-small:0px;--awb-padding-left-small:20px;--awb-margin-bottom:0px;--awb-background-color:var(--awb-color1);--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1310.4px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:30%;--awb-margin-top-large:0px;--awb-spacing-right-large:6.4%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:6.4%;--awb-width-medium:30%;--awb-order-medium:0;--awb-spacing-right-medium:6.4%;--awb-spacing-left-medium:6.4%;--awb-width-small:100%;--awb-order-small:0;--awb-margin-top-small:0px;--awb-spacing-right-small:0%;--awb-margin-bottom-small:10px;--awb-spacing-left-small:0%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-builder-row fusion-builder-row-inner fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"--awb-flex-grow:0;--awb-flex-grow-medium:0;--awb-flex-grow-small:0;--awb-flex-shrink:0;--awb-flex-shrink-medium:0;--awb-flex-shrink-small:0;width:104% !important;max-width:104% !important;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column_inner fusion-builder-nested-column-0 fusion_builder_column_inner_1_1 1_1 fusion-flex-column fusion-flex-align-self-flex-start\" style=\"--awb-padding-top:17px;--awb-padding-right:20px;--awb-padding-bottom:17px;--awb-padding-left:20px;--awb-padding-top-small:15px;--awb-padding-right-small:20px;--awb-padding-bottom-small:15px;--awb-padding-left-small:20px;--awb-overflow:hidden;--awb-bg-color:var(--awb-color1);--awb-bg-color-hover:var(--awb-color1);--awb-bg-size:cover;--awb-box-shadow:0px 10px 20px 0px hsla(var(--awb-color1-h),var(--awb-color1-s),calc( var(--awb-color1-l) - 100% ),calc( var(--awb-color1-a) - 90% ));;--awb-border-radius:12px 12px 12px 12px;--awb-width-large:100%;--awb-margin-top-large:20px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-margin-bottom-small:10px;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><nav class=\"awb-menu awb-menu_column awb-menu_em-hover mobile-mode-collapse-to-button awb-menu_icons-left awb-menu_dc-yes mobile-trigger-fullwidth-off awb-menu_mobile-toggle awb-menu_indent-left mobile-size-full-absolute loading mega-menu-loading awb-menu_desktop awb-menu_dropdown awb-menu_expand-right awb-menu_transition-fade\" style=\"--awb-font-size:var(--awb-typography3-font-size);--awb-margin-top:5px;--awb-margin-bottom:5px;--awb-text-transform:var(--awb-typography3-text-transform);--awb-gap:20px;--awb-border-bottom:2px;--awb-color:var(--awb-color7);--awb-letter-spacing:var(--awb-typography3-letter-spacing);--awb-active-color:var(--awb-color7);--awb-active-border-bottom:2px;--awb-active-border-color:var(--awb-color7);--awb-submenu-text-transform:none;--awb-icons-color:var(--awb-custom10);--awb-icons-hover-color:var(--awb-color7);--awb-main-justify-content:flex-start;--awb-mobile-justify:flex-start;--awb-mobile-caret-left:auto;--awb-mobile-caret-right:0;--awb-fusion-font-family-typography:var(--awb-typography3-font-family);--awb-fusion-font-weight-typography:var(--awb-typography3-font-weight);--awb-fusion-font-style-typography:var(--awb-typography3-font-style);--awb-fusion-font-family-submenu-typography:inherit;--awb-fusion-font-style-submenu-typography:normal;--awb-fusion-font-weight-submenu-typography:400;--awb-fusion-font-family-mobile-typography:inherit;--awb-fusion-font-style-mobile-typography:normal;--awb-fusion-font-weight-mobile-typography:400;\" aria-label=\"Support menu\" data-breakpoint=\"0\" data-count=\"0\" data-transition-type=\"left\" data-transition-time=\"300\" data-expand=\"right\"><ul id=\"menu-support-menu\" class=\"fusion-menu awb-menu__main-ul awb-menu__main-ul_column\"><li  id=\"menu-item-3067\"  class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-3067 awb-menu__li awb-menu__main-li awb-menu__main-li_regular\"  data-item-id=\"3067\"><span class=\"awb-menu__main-background-default awb-menu__main-background-default_left\"><\/span><span class=\"awb-menu__main-background-active awb-menu__main-background-active_left\"><\/span><a  href=\"https:\/\/xilo.dk\/en\/support\/\" class=\"awb-menu__main-a awb-menu__main-a_regular\"><span class=\"menu-text\">Help &amp; Support<\/span><\/a><\/li><li  id=\"menu-item-3092\"  class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-3092 awb-menu__li awb-menu__main-li awb-menu__main-li_regular\"  data-item-id=\"3092\"><span class=\"awb-menu__main-background-default awb-menu__main-background-default_left\"><\/span><span class=\"awb-menu__main-background-active awb-menu__main-background-active_left\"><\/span><a  href=\"https:\/\/xilo.dk\/en\/integration-med-e-conomic\/\" class=\"awb-menu__main-a awb-menu__main-a_regular\"><span class=\"menu-text\">Integration with E-conomic<\/span><\/a><\/li><li  id=\"menu-item-3098\"  class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-3098 awb-menu__li awb-menu__main-li awb-menu__main-li_regular\"  data-item-id=\"3098\"><span class=\"awb-menu__main-background-default awb-menu__main-background-default_left\"><\/span><span class=\"awb-menu__main-background-active awb-menu__main-background-active_left\"><\/span><a  href=\"https:\/\/xilo.dk\/en\/tag-skaermbilleder\/\" class=\"awb-menu__main-a awb-menu__main-a_regular\"><span class=\"menu-text\">How to take screenshots<\/span><\/a><\/li><li  id=\"menu-item-3102\"  class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-3102 awb-menu__li awb-menu__main-li awb-menu__main-li_regular\"  data-item-id=\"3102\"><span class=\"awb-menu__main-background-default awb-menu__main-background-default_left\"><\/span><span class=\"awb-menu__main-background-active awb-menu__main-background-active_left\"><\/span><a  href=\"https:\/\/xilo.dk\/en\/genvej-til-xilosag\/\" class=\"awb-menu__main-a awb-menu__main-a_regular\"><span class=\"menu-text\">Shortcut to XiloSag<\/span><\/a><\/li><li  id=\"menu-item-3108\"  class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-3108 awb-menu__li awb-menu__main-li awb-menu__main-li_regular\"  data-item-id=\"3108\"><span class=\"awb-menu__main-background-default awb-menu__main-background-default_left\"><\/span><span class=\"awb-menu__main-background-active awb-menu__main-background-active_left\"><\/span><a  href=\"https:\/\/xilo.dk\/en\/opstartsguide-til-xilosag\/\" class=\"awb-menu__main-a awb-menu__main-a_regular\"><span class=\"menu-text\">Getting started guide for XiloSag<\/span><\/a><\/li><li  id=\"menu-item-3131\"  class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-3131 awb-menu__li awb-menu__main-li awb-menu__main-li_regular\"  data-item-id=\"3131\"><span class=\"awb-menu__main-background-default awb-menu__main-background-default_left\"><\/span><span class=\"awb-menu__main-background-active awb-menu__main-background-active_left\"><\/span><a  href=\"https:\/\/xilo.dk\/en\/brugergrupper\/\" class=\"awb-menu__main-a awb-menu__main-a_regular\"><span class=\"menu-text\">User groups<\/span><\/a><\/li><li  id=\"menu-item-3145\"  class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-3145 awb-menu__li awb-menu__main-li awb-menu__main-li_regular\"  data-item-id=\"3145\"><span class=\"awb-menu__main-background-default awb-menu__main-background-default_left\"><\/span><span class=\"awb-menu__main-background-active awb-menu__main-background-active_left\"><\/span><a  href=\"https:\/\/xilo.dk\/en\/fleksible-kolonner\/\" class=\"awb-menu__main-a awb-menu__main-a_regular\"><span class=\"menu-text\">Flexible columns<\/span><\/a><\/li><li  id=\"menu-item-3155\"  class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-3155 awb-menu__li awb-menu__main-li awb-menu__main-li_regular\"  data-item-id=\"3155\"><span class=\"awb-menu__main-background-default awb-menu__main-background-default_left\"><\/span><span class=\"awb-menu__main-background-active awb-menu__main-background-active_left\"><\/span><a  href=\"https:\/\/xilo.dk\/en\/timepris-og-egne-varer\/\" class=\"awb-menu__main-a awb-menu__main-a_regular\"><span class=\"menu-text\">Hourly rate and own products<\/span><\/a><\/li><li  id=\"menu-item-3164\"  class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-3164 awb-menu__li awb-menu__main-li awb-menu__main-li_regular\"  data-item-id=\"3164\"><span class=\"awb-menu__main-background-default awb-menu__main-background-default_left\"><\/span><span class=\"awb-menu__main-background-active awb-menu__main-background-active_left\"><\/span><a  href=\"https:\/\/xilo.dk\/en\/administrer-avancer\/\" class=\"awb-menu__main-a awb-menu__main-a_regular\"><span class=\"menu-text\">Manage profits<\/span><\/a><\/li><li  id=\"menu-item-3175\"  class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-3175 awb-menu__li awb-menu__main-li awb-menu__main-li_regular\"  data-item-id=\"3175\"><span class=\"awb-menu__main-background-default awb-menu__main-background-default_left\"><\/span><span class=\"awb-menu__main-background-active awb-menu__main-background-active_left\"><\/span><a  href=\"https:\/\/xilo.dk\/en\/administrer-personale\/\" class=\"awb-menu__main-a awb-menu__main-a_regular\"><span class=\"menu-text\">Manage staff<\/span><\/a><\/li><\/ul><\/nav><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:70%;--awb-margin-top-large:40px;--awb-spacing-right-large:2.7428571428571%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:2.7428571428571%;--awb-width-medium:70%;--awb-order-medium:0;--awb-spacing-right-medium:2.7428571428571%;--awb-spacing-left-medium:2.7428571428571%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-1\"><p>We, at Xilo Systems, are always ready to help you over the phone or by email if you were to encounter any difficulties or are in need of any assistance with XiloSag. As a client at Xilo, our XiloSag expert is available and ready to help you during weekdays between 10-15.<\/p>\n<p>In order to effectively provide you with the support you need, we ask you to follow the simple steps stated below before you reach out for the phone or mail:<\/p>\n<p><span style=\"color: #009ee0;\"><strong>1)<\/strong> <\/span> Take a screenshot of the issue<\/p>\n<p><span style=\"color: #009ee0;\"><strong>2)<\/strong> <\/span> Shortly define the issue or help you require<\/p>\n<p><span style=\"color: #009ee0;\"><strong>3)<\/strong> <\/span> Attach the screenshot and description to a mail and send it to kontakt@xilo.dk<\/p>\n<p><span style=\"color: #009ee0;\"><strong>4)<\/strong> <\/span> Call us at 92 45 51 50<\/p>\n<p>If you decide to send us an email without calling us, we will do our best to get back to you as soon as possible.<\/p>\n<\/div><\/div><\/div><\/div><\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"100-width.php","meta":{"footnotes":""},"class_list":["post-3051","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/xilo.dk\/en\/wp-json\/wp\/v2\/pages\/3051","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/xilo.dk\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/xilo.dk\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/xilo.dk\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/xilo.dk\/en\/wp-json\/wp\/v2\/comments?post=3051"}],"version-history":[{"count":23,"href":"https:\/\/xilo.dk\/en\/wp-json\/wp\/v2\/pages\/3051\/revisions"}],"predecessor-version":[{"id":4055,"href":"https:\/\/xilo.dk\/en\/wp-json\/wp\/v2\/pages\/3051\/revisions\/4055"}],"wp:attachment":[{"href":"https:\/\/xilo.dk\/en\/wp-json\/wp\/v2\/media?parent=3051"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}